Terms and conditions

Terms and conditions of use of the website

This website is the property of SILK GEORGIA LTD

Dear user, please read carefully the terms of use of the website.

By accessing this website, you automatically agree to the terms of this agreement and are obliged to comply with all of the following terms that govern your use of the website. In the event that you do not agree with the terms of the agreement, you are obliged to immediately stop using the website.


Definition of Terms


You – the person entering the website; as well as a legal entity, on whose behalf a person enters the website;

Service – online store;

Agreement – this document;


When using the website you confirm that:

You are an adult, a person who has reached the age of 18, in order to receive services through the website and dispose of the relevant funds;

You will comply with the terms of use of the website provided for in the agreement;

provide the information requested by us fully and accurately in order to use our services;

You will protect copyright and intellectual rights, you will not copy and distribute all or any part of the information on the website in any form and for any purpose;

You will strictly protect the security and privacy of your personal account, you will not disclose your page security accounts to any third party, in order to protect the assets and information in your personal account;

You own or possess all the necessary rights, permissions to use and permit mulberry.ge to use any information you provide to it in accordance with the rules of this agreement and the information protection policy (which can be found on the website);

You will not use the information on the website to obtain personally identifiable information and achieve commercial purposes, including account names, e-mail addresses or other similar information;

You will not take any action aimed at obtaining personal and confidential information of another user, including account security codes, or disposing of another user’s personal assets;

You will not impersonate another user or use another user’s personal data and page;

You will not take any action that endangers the proper functioning of the website or service.

You will not engage in any illegal activity or advertise through our website or services;

You will not use the website or services to create unsolicited spam or email advertising;

You will not perform any action that is prohibited by law, this agreement and the rules established for receiving services through similar websites.


Our responsibility

We accept full liability to the user for any and all damages, losses, claims, liabilities and expenses caused directly by us.



By making a payment, you confirm that you agree to pay for the specific products on the website. As soon as you confirm the payment and choose the desired form of payment, the appropriate amount of money will be blocked on the bank card or virtual balance. If, due to any error (for example, a technical error on the part of the operator), the service will not be provided on time, our system will contact the provider or the partner bank (through which the payment was made) and send a request to unblock/return the amount to the user’s bank account (if the payment was made from the card account). We cannot be responsible for the speed of the refund process. We are committed to speeding up the process as much as possible. Funds deposited at your request for the purchase of the products selected by you are non-refundable if the supplier of the products refuses to cancel a successful payment.


Terms of service and website use

receiving service

Our service is available through the website in Georgia. We reserve the right, in our sole discretion, to disable or otherwise limit access to our Services.


Restrictions on Website Use

Information on the website may be changed or removed without prior notice. You will not receive services from us that we believe violate the law. Additionally, you are prohibited from making any unauthorized use of our systems or this website, including without limitation unauthorized access to our systems, misuse of passwords, or misuse of any information on the website. You agree that we have the right to disclose and transfer the information you provide on the website: 1. to any person affiliated with us and its authorized representative 2. to any other person or organization with your consent; and 3. in the presence of the right or obligation to provide information to the relevant person or body in the case provided by law. Your use of or provision of information on this website constitutes your consent to such transfer of information.


Limitation of Liability

We are not responsible or liable to give any guarantee or condition in relation to this website; including the inconsistency between the website and the user’s files or the browser used by the user or any other program accessing the website and other problems that the user may encounter due to conditions independent of us.


Intellectual property

Unauthorized publication, copying, transmission or storage of the contents of this website in whole or in part is prohibited. The prohibition does not apply to computer storage or printing for personal use only. In the case of quoting, it is necessary to protect the copyright established by law. It is not allowed to reproduce, publish or distribute the trademarks and logos on the website without the appropriate prior permission without the prior written consent of the right holder.


Possible flaws

The delay in accessing the website can be caused by:

equipment failure, including, failure of computers, servers, networks, telecommunications lines and communications, other electronic and mechanical equipment; by malfunctioning of programs; with system congestion; with total or partial disruption of electricity or other utility services; or for any other reason (whether or not similar to the above) beyond our control.

Please note that if access to the website is impossible, interrupted or restricted or if the website does not work quickly and properly, there is a high probability that you will not be able to receive the service and the payment will be completed successfully. In order to avoid misunderstandings, you are obliged to refrain from using the website/receiving services. If you continue to use the website despite the mentioned circumstances, you are responsible for the consequences and risk.


Links to other websites

Our website may contain links that allow you to connect to other websites. Please note that this does not in any way mean: recommending access to other websites; verify the authenticity, quality or reliability of other websites or the products, services, opinions, ideas or information offered through them. Also, we do not warrant that this site or its content is free from claims that may relate to copyright, trademark or other violations of third party rights. We also do not warrant that such site or its contents are free of viruses or other harmful factors.

Please note that other websites may have different security policies or other security practices than our website, so it is important to familiarize yourself with the policies of those other websites before sharing your personal information.


Information Protection Policy

Please review our privacy policy, which also governs the terms of use of the website.



By agreeing to this agreement and receiving our services through the website, it is considered that the agreement was concluded in Georgia, specifically in Tbilisi, and in case of a dispute, it will be considered by the Tbilisi City Court, in accordance with the legislation of Georgia.

Nothing in this Agreement shall create any partnership, employment or agency relationship between you and us. This Agreement has no third party beneficiary. You may not assign this Agreement or the rights and obligations granted to you under this Agreement, in whole or in part, to a third party without our prior written permission. Any attempt by you to do so will be voided. If any part of this Agreement is held to be invalid or unenforceable, then that part of the Agreement will be governed by applicable law, and the remaining parts will remain in effect.


Our company will take all necessary organizational and technical measures to protect your personal data and prevent their accidental, intentional and/or illegal distribution or use by unauthorized persons.


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